VoIP Systems
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What is Voice Over IP (VoIP)
Voice over IP (VoIP) is a software-based phone system utilizing the internet to provide a full-featured business system that increases productivity and flexibility in your communications. VoIP phone systems eliminate the need for costly proprietary PBX systems, hard wiring, the staff to manage them, and can be fully customized for your business needs. Whether you have a small office or a large call center, everything you need can easily be implemented by Abox Technology.
Traditional phone services charge higher monthly rates with additional costs for long-distance. Your communication costs will be greatly reduced using a VoIP network by packaging your internet and phone service together, reducing the requirement for additional hardware and lower power usage. VoIP can be installed on an existing server or hosted remotely and does not have the complicated setup and wiring that require a trained staff to configure and maintain. With the web-based console, administrators can easily create extensions and make changes to the configuration, reducing the need for on-site staff to manage the system.
Productivity increases by allowing employees to stay connected to the office from anywhere, which increases mobility without the added expense. The only requirement is a high-speed internet connection to access a full professional phone system with auto-attendant, call queues, and transfers to different locations and office branches without alerting the callers.
VoIP allows your office staff to have advanced phone features included in the software that increase productivity. Voicemail, fax, email, instant messaging, and video capability increases communication and clarity. The application allows you to use a web browser from any location to configure your extension preferences to set call-forwarding rules based on the time of day or the caller ID. It will allow crucial calls to be forwarded to you even after work hours. The utility can be installed on a Windows or Mac desktop and will allow users to visually transfer, divert, launch or park calls with a drag-and-drop interface, eliminating the need to learn which codes to use on your telephone keypad. Making a call is as easy as double-clicking on an extension, highlighting a number on a webpage, and hitting a function key, or selecting a number from the phonebook. Using CRM systems like Outlook or Salesforce.com allows you to select, call, and journal call details.
Hardware costs are kept low by the ability to use either VoIP, cell, or a soft phone on your computer. When using any of the popular brands of SIP phones, the software automatically configures the phone for use with the system. A VoIP Gateway allows you to connect your existing phone lines and possibly re-use your existing analog phones.
Call Abox Technology now to set up a FREE consultation to find out how we can customize a system for your organization to reduce your communication costs significantly, increase employee productivity and communication.
